How to Reset your Password

How to Reset your Password

Forgot your password? In this tutorial we are going to reset our account password at Galli Creative.

Please watch the video above first (English subtitles are turned on by default.) and then use the text instructions + images below to reset your password step by step.

Reset your Password - Step by Step Instructions

1

In this tutorial we are going to reset our account password at Galli Creative. 

Please visit www.gallicreative.com, and in the blue menu bar below our logo, click “SIGN IN / JOIN”.

2

You are now on the Account Dashboard page. 

Inside the Login box, click “Lost your password?”

3

Input either your username or your email address for your account. If you don’t know either, you will need to contact us to retrieve it. 

 For now I will put in my username. Click “Reset Password”.

A message appears indicating that a password reset email has been sent.

4

Visit your Email Inbox and look for a message from Galli Creative.

Open the email message from Galli Creative Support. Inside you will find a link to reset your password. 

 Click the link to reset your password.

5

Back on the Galli Creative website, create a new password using a combination of Uppercase and lower case letters, numbers and special characters. Weak passwords are not allowed for your security and ours.

 Click “SAVE” in the bar.

6

If your computer retains passwords, please consider saving the password in your keychain, or write it down for later use.

7

A message appears indicating ‘Your password has been reset successfully’. Sign in using your username or email address and the newly created password. (Select “Remember Me” to remain signed in for 30 days.) You are now logged in. You will remain signed in until you SIGN OUT by clicking on the “SIGN OUT” button in the blue menu bar.

8

You are now logged in. 

You will remain signed in until you SIGN OUT by clicking on the “SIGN OUT” button in the blue menu bar.

You can now enjoy your purchases and make new purchases without any trouble. Further support tutorials are available in our Community Support page.

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